Privacy Policy
SOULVEDA LABS PRIVATE LIMITED (“SoulVeda”, “we”, “our”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you use our website https://soulvedalabs.com, our mobile applications, and related services (collectively, the “Services”).
By using our Services, you agree to this Privacy Policy.
1) Who We Are
Data Controller / Data Fiduciary: SOULVEDA LABS PRIVATE LIMITED
Location: Hyderabad, Telangana, India (partial address)
Support: support@soulvedalabs.com
2) Information We Collect
2.1 Information You Provide
Depending on the Service/app, we may collect:
- Account & profile information: name, email, phone number, password (stored securely in encrypted/hashed form as applicable), profile details.
- KYC / identity verification (when required): government ID details, ID images, selfie/liveness checks, verification status, and related metadata.
- User content & activity (if your app supports it): listings, descriptions, photos, reviews, messages, requests.
- Support communications: messages, attachments, feedback you send to us.
- Transaction-related information (if applicable): order/payment references, transaction status, invoices/receipts.
Note: We generally do not store full card/bank credentials; payment processing is handled by payment partners where applicable.
2.2 Information Collected Automatically
When you use the Services, we may collect:
- Device/technical information: device type, OS version, app version, language, time zone.
- Usage information: pages/screens visited, actions taken, session duration, feature usage.
- Log/diagnostic data: IP address (website), timestamps, crash logs, error reports, security events.
2.3 Cookies (Website)
Our website may use cookies and similar tools for core functionality and basic understanding of site usage. You can control cookies via your browser settings.
3) Why We Use Your Information
We use information to:
- Provide and operate the Services (sign-up, login, account management, features).
- Verify identity where KYC is required for trust, safety, fraud prevention, or compliance.
- Provide customer support and respond to your requests.
- Maintain safety and security (fraud detection, abuse prevention, auditing).
- Improve the Services (performance, debugging, feature enhancements).
Meet legal obligations and enforce our terms and policies.
4) Legal Basis for Processing
We process information based on:
- Your consent (where required, e.g., optional permissions).
- Performance of a contract (to deliver the Service you requested).
- Legitimate interests (security, service improvement, fraud prevention).
- Legal compliance (where laws require collection/retention).
You may withdraw consent where applicable, but some features may stop working if the data is necessary to provide the Service.
5) Sharing of Information
We do not sell your personal information.
We may share information with:
- Service providers / vendors who help us run the Services (hosting, email/SMS delivery, customer support tools, security providers). They must protect your data and use it only for our instructions.
- Identity/KYC verification partners (only when KYC is required).
- Payment partners (only for processing payments, if/when enabled).
- Legal authorities if required by law or to protect rights, safety, and integrity.
- Business transfers (merger/acquisition/restructuring) with appropriate safeguards.
We share only what is necessary for the purpose.
6) Analytics & Crash Reporting (Future)
We may introduce analytics and crash reporting tools in future app versions to understand performance and fix issues faster. If/when enabled, we will:
- collect limited usage and diagnostic data,
- avoid collecting unnecessary sensitive personal data for analytics,
update this policy if required.
7) Data Retention
We retain personal information only as long as needed for:
- providing the Services,
- complying with legal/accounting requirements,
- resolving disputes and enforcing terms,
- preventing fraud and maintaining security.
KYC data, where collected, may have longer retention due to compliance, safety, and audit needs. When no longer needed, we delete or anonymize data subject to legal/technical constraints.
8) Security
We take reasonable security measures to protect information, including:
- encryption in transit (HTTPS),
- access controls and least privilege,
- monitoring and logging,
- secure storage practices,
- incident response processes.
No system is 100% secure, but we continuously work to reduce risk.
9) Your Choices and Rights
You may request to:
- access, correct, or update your information,
- delete your account (subject to legal/retention requirements),
- withdraw consent where processing is based on consent.
To request these, email: support@soulvedalabs.com
We may verify your identity before acting on requests.
10) Children & Minimum Age
Our Services are intended for users 16 years and older. We do not knowingly collect personal data from users under 16. If you believe a user under 16 has provided personal information, contact us and we will take appropriate steps.
11) International Data Transfers
If we store or process data outside India (for example via cloud providers), we will take reasonable steps to ensure appropriate protections consistent with applicable laws.
12) Updates to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the latest version on this page and update the “Last Updated” date. Material changes may be communicated within the app or via email where appropriate.
13)Contact Us
For questions or concerns regarding privacy:
SOULVEDA LABS PRIVATE LIMITED
Location: Hyderabad, Telangana, India (partial address)
Email: support@soulvedalabs.com
In-App Privacy Summary (Short Version)
Your privacy matters to SoulVeda. We collect information you provide (like account details and, if required, KYC verification data) and limited technical/usage data to run, secure, and improve the app. We do not sell your personal information. We may share data with trusted service partners (like hosting, KYC verification, and payment providers where applicable) only to provide the service. You can request access or deletion of your data by contacting support@soulvedalabs.com. Minimum age: 16+.